Support

• DTPL provides online and on call support to its channel partners through a web based CRM platform and manual help desk from 9 am to 9 pm.
• Apart from that we have developed a remote POS management software which keeps on proactive monitoring of all the POS devices including routine health checkups, configuration checkups and other electrical & telecom parameters from the NOC in Pune.
• If required DTPL also provides on sight support to attend the critical problems in fields which are beyond resolution through a remote management system.
• All the DTPL services & customer support team including DTPL management always reciprocates happy to help attitude and has does improved customer experiences and trust in the services and the enterprise.